Return Policy

Return Policy 

 

 

With pleasure, we offer exchanges if you are dissatisfied with your items. You may make the exchange up to 14 days after the date your package was received. The items being exchanged must be unworn and in their original packaging to be eligible for store credit. Only regular-priced items are eligible for exchange ; sadly, sale items are not. The customer will be responsible for return shipping costs.

 

 

In the case you receive a damaged/broken item or an item that does not match your order please don’t hesitate to reach out to us at info@shopprettylittlegems.com within 14 days of receiving it so that we may replace it with a new one, at no additional charge. 

 

 

Please put the following in the subject line of your email: Return - Order #. Include a photo of the returned item(s) as well as the reason for the return. Please allow 2-4 working days for your request to be processed.

 

 

You will receive an email once your returned item has been received and inspected. You will also be notified whether your exchange request has been approved or rejected. The exchange request will be handled within 5 to 7 business days after approval. 

 

 

 

**All discounted and clearance items are final sale. There are no exceptions. Gift cards are non-refundable and non-exchangeable; they are a one-time purchase.**